Application deadline: Open
We are currently looking for Customer Service / Call Center Specialists Bilingual to join our team in Waterloo, ON.
Reporting to the Call Center Manager, Onward Manufacturing is looking to add detail-oriented team players to our Customer Service department. The incumbents will play a key role in communicating with our consumer network, answering general questions related to the Company’s products.
Essential Duties and Responsibilities:
- Respond to consumer general inquiries over various media forms
- Solution consumer product problems
- Educate consumers on product capabilities
- Enter consumer warranty / cash sale orders into our ERP
- Process cash sale transactions
- Perform other duties as assigned
- Personable and an Empathetic personality
- Must be fluent in both French and English
- Attention to detail
- Reliable and dedicated to supporting the team
- General knowledge in MS Office applications (word, excel, power point, etc.)
- RSP/DPSP programs
- EHC, Life, AD&D, LTD and Dental benefits
We are an equal opportunity employer and value diversity at our company. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.
Should you require accommodation during the recruitment process, please contact Human Resources.
We wish to thank all applicants for their interest but advise that only those selected for an interview will be contacted.